Privacy Policy
We respect your privacy and take the protection of personal information very seriously. This summary highlights key points; please read the full policy as it applies to you.
1 Introduction
PropHive is owned and operated by PropHive (Pty) Ltd, registration number: [Insert Registration Number]. PropHive operates as a fully online platform with no physical office. Contact us at: Email: privacy@prophive.co.za.
We collect and process personal information to provide our property management services, including listings, roommate matching, and tenant screening. This policy explains how we handle your data, in compliance with the Protection of Personal Information Act (POPIA) and other laws. Read alongside our Terms & Conditions.
We may update this policy; changes will be posted with an updated date and notified via email or in-app for significant updates. Continued use implies acceptance.
2 Audience
This policy applies if you are:
- A visitor to our website, mobile site, or applications ("apps").
- A customer ordering a product or requesting a service.
- An estate agency using our services.
- A consumer using searches, alerts, or enquiries.
- Anyone contacting us by email or through our platform.
3 Personal Information
Includes:
- Automatically collected (e.g., IP address, usage data).
- Registration data (e.g., name, email).
- Submitted data (e.g., property details).
- Voluntary data (e.g., survey responses).
Excludes:
- Anonymous or de-identified information.
- Non-personal statistical data.
- Publicly disclosed information (e.g., forum posts).
Examples: Name, email, phone, payment details, ID documents, property/tenant info, rental agreements, financial details, search history, alert filters, listing info. Special data (e.g., criminal allegations, race) collected with consent or legal basis.
Indirectly from customers (e.g., correspondence, employment history).
4 Acceptance
Accessing the Website to use services implies acceptance. If you disagree, do not use it. You must be 18+ with legal capacity.
Send only your data or others’ with permission. Acceptance deems agreement.
5 Collection
Collected for: Services (orders, support), marketing (with consent), business (analytics, audits), legal (compliance).
By data subject:
- Customers: Sales/support (contract; until access/contract ends).
- Consumers: Sales/support, searches/alerts (consent/contract; until withdrawn/conclusion).
- Employees: Recruitment (contract; until completed).
- Suppliers/Consultants: Invoicing (contract; until tax period).
Details: Registration (name, email, phone), orders (property details, payments via secure gateways), communications (calls recorded unless declined), analytics (de-identified), alerts (opt-out), browser data (IP), cookies (see policy), optional uploads.
Consent required for alerts/newsletters (withdrawable via unsubscribe).
6 Disclosure
Shared with: Group companies, affiliates, service providers (e.g., payment, screening), third parties for offers/screening, regulators, law enforcement, employees, new owners (notified; deletion option).
7 Security
Secure servers with measures against loss/access. Risks in Internet transfers; reasonable steps taken.
8 Accurate and Up to Date
Keep info accurate. Update via account or email (privacy@prophive.co.za). Identity verified for changes.
9 Retention
Retained as needed or required by law (e.g., 5 years for financial). Confidential during retention.
10 Transfer to Another Country
May transfer outside South Africa (e.g., Ireland) with safeguards (e.g., agreements). Contact for details.
11 Removing
Remove/update via account or contact. Proof required.
12 Limitation
Not responsible for third-party policies.
13 Your Rights
Under POPIA: Access/correct/delete (subject to retention), opt-out, object, complain to Regulator (PO Box 31533, Braamfontein, 2017; POPIAComplaints@inforegulator.org.za).
14 Enquiries
Contact privacy@prophive.co.za for questions.